Get in Touch With Us

This page is for reaching the editorial team behind Crypto Casnios. We research and compare crypto casinos that accept US players, so most of the messages we get are about bonus terms, payout speed, coin support or something in a review that looks wrong. Write to us at [email protected] and a person will read it.

One thing to be clear about before you write: we are an independent comparison site, not a casino. We do not hold accounts, process deposits, run verification checks, release withdrawals or issue bonuses. If your money is sitting at an operator, the operator's own support team is the only party that can move it — we explain below how to escalate that effectively.

Where to send each kind of message

Your enquiry	Who handles it	What to include
A bonus term, wagering requirement or cashback rule we described looks outdated	Us — editorial	Page URL, the operator, and where you saw different terms
Your withdrawal is pending or your account is locked	The casino's support team	Contact them first; tell us afterwards if you want it on record
Identity verification or document requests	The casino only	Never send us ID documents, wallet seed phrases or account passwords
Advertising, affiliate or partnership questions	Us — commercial	Company name, brands represented, licensing jurisdiction
Gambling harm or self-exclusion	Support services first — see below	1-800-GAMBLER is available 24/7 and free

How our commercial relationships work

We should say this plainly on the page where you might ask us about it. Crypto Casnios earns commission when a reader signs up through some of the links on this site. That funding does not decide rankings, ratings or what we write. An operator cannot pay to move up a list, and no brand gets to review copy before it publishes or veto a limitation we've raised.

Ratings on this site are editorial scores assigned by our team from published information — licence details, bonus terms, coin support, stated withdrawal processes and player-facing policies. They are not customer review scores, and they are not the result of us depositing or playing. Advertised withdrawal speeds are the operator's own claims, and we present them as such.

If you think a piece of coverage reads like an advert rather than an assessment, that's a fair complaint and we want it in writing.

Questions we get about bonuses, and the short answers

The single biggest source of reader mail is bonus terms — what a headline number actually means once the conditions are applied. Since our rankings lead with crypto casino bonus offers, here is how we treat the headline deals from the operators we cover, and what you should check before you claim anything.

BetPanda — 10% weekly cashback

BetPanda sits at the top of our list because its headline promotion is a recurring cashback percentage rather than a one-off deposit match, which is a structurally different proposition: there is no large wagering multiplier attached to a lump sum you have to clear before touching your balance. For a reader who plays regularly rather than chasing a single sign-up figure, that tends to be the more honest deal. Our editorial rating is 10.0.

The limitation: cashback is a percentage of losses, so it only has value if you lose, and the qualifying period, minimum loss threshold, maximum payout and whether the cashback itself carries playthrough are all set by the operator and can change. Read the promotions page on the day you claim. A cashback percentage is not a refund and it does not make a losing week break even.

CoinPoker Casino — 150% welcome bonus up to $2,000

CoinPoker earns its place for the crossover audience: players who want a poker room alongside casino games and are comfortable settling in crypto. Rated 9.8 by our team. The welcome offer is a percentage match, so the advertised $2,000 ceiling requires a deposit large enough to reach it — most players will claim a fraction of that number.

The limitation: match bonuses carry playthrough requirements, time limits and game weightings, and poker-linked rakeback structures often release bonus funds in increments as you generate rake rather than as a lump sum. Check the release schedule before you assume the full amount is reachable. Also note that poker variance is not a softer risk than slots — it is a different one.

Cryptorino — 100% match up to 1 BTC plus 10% weekly cashback

Cryptorino is here because it pairs the two bonus types rather than picking one, which suits readers who want a launch boost and an ongoing return. Rated 9.8. The "up to 1 BTC" figure is denominated in Bitcoin, which is worth flagging: the dollar value of that ceiling moves with the BTC price, in both directions, and so does the value of anything you hold on the site.

The limitation: a bonus quoted in BTC is the clearest example of crypto volatility risk on this page. A balance can shrink in dollar terms without you placing a single bet. Playing in USDT or USDC removes that particular exposure, though stablecoin play may qualify for different bonus terms. As with every offer, wagering requirements, maximum bet caps while a bonus is active and expiry dates apply.

The rest of the list

Punkz (20,000 USDT welcome bonus plus 15% cashback), Hyperlucky (20% daily cashback up to $10,000 plus 100 free spins), Winna (up to 60% rakeback and 25% instant cashback), Thrill (up to 70% rakeback plus 10% cashback), BC Game (four match bonuses up to $4,000 plus 400 free spins), Wild.io (up to 350% across the first three deposits plus 200 free spins) and Vave (up to 550 USDT plus up to €75 free bet and 5% cashback) all appear in our rankings with the same caveat: every one of those figures is a maximum, and every one carries wagering or playthrough conditions, eligibility rules, time limits and caps set by the operator. None of them is free money, because reaching any of them requires depositing and risking your own funds.

If you email us about a specific promotion, tell us which operator and which offer — we'll point you to the term you're asking about rather than paraphrase it.

Payment, payout and coin questions we can answer

We can explain how the mechanics generally work; we cannot look up your transaction. The sites we cover run on-chain deposits and withdrawals from self-custody or exchange wallets, typically in Bitcoin, Ethereum, Litecoin, Tether, USD Coin and Dogecoin, with altcoin support varying by operator.

• Wallet setup — A self-custody wallet means you hold the keys. Nobody legitimate, including us, will ever ask for your seed phrase. If a message claiming to be from this site does, it isn't from us.
• Network and gas fees — Paid to the blockchain, not the casino. Ethereum gas can dwarf a small deposit; Litecoin and Dogecoin are usually cheaper for modest amounts.
• Confirmation times — Deposits credit after a set number of network confirmations, which the operator chooses. "Instant withdrawal" claims refer to the casino's processing step, not the chain, and manual review can still intervene.
• Withdrawal limits — Daily, weekly and per-transaction caps are common, and VIP or loyalty tiers often raise them. Check them before you deposit, not after you win.
• Stablecoins — USDT and USDC let you hold value in dollar terms during play, which sidesteps price swings on your balance. They don't reduce gambling risk at all.

Verification, privacy and what we won't help with

Plenty of readers arrive from searches about no-KYC or anonymous play, and we cover how identity verification requirements differ between operators. What we will not do is help anyone get around a verification check, a sanctions or anti-money-laundering screen, a state geoblock or an operator's terms of service. That includes VPN workarounds and false registration details — both typically breach the site's terms and can cost you a balance you'd otherwise have been paid.

"No KYC" in practice usually means no documents at signup. Many sites reserve the right to request verification later, particularly on large withdrawals or where a bonus is involved. Pseudonymous is not the same as anonymous, and it has nothing to do with tax. US players are generally liable for tax on gambling winnings and on crypto gains — that is general information, not advice, and you should speak to a qualified tax professional about your own position.

Games and the other products these operators run

So we can route your question: the sites we compare typically offer slots from third-party studios, live dealer rooms for blackjack, roulette and baccarat, RNG table games, and in-house originals such as crash, dice and plinko, many of which publish provably fair seeds you can verify yourself. Fairness questions split into two kinds — provably fair verification for originals, and RNG certification for studio slots. We can explain both; disputed results have to go to the operator.

Several of these brands also run sportsbooks, and CoinPoker runs a poker room, alongside the casino. Those products sit under different bonus terms, different rakeback or free bet structures and sometimes different wagering rules, so a casino promotion rarely applies to sports betting and vice versa. Say which product you mean when you write. If your question is really about non-GamStop options rather than US crypto play, our page on casinos outside GamStop covers that ground instead.

Legal standing, eligibility and where we stop

We get asked whether these sites are legal, and the honest answer is that they sit in a grey area. There is no federal legalization of online casinos in the US. The crypto casinos we cover are offshore operations licensed in jurisdictions such as Curaçao or Anjouan — not by any US regulator, and not by the MGA in most cases. Regulated online casino gaming exists in only a handful of states, including New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island, and those licensed operators do not run on crypto.

What follows for you: state law varies, some states are explicitly restrictive, and offshore sites self-restrict different states from one another. You need to check your own state's position, and a qualified attorney is the right source for that, not us. Play is 18+, and 21+ where the site or your state sets that minimum — check the operator's stated age rule before registering.

Offshore sites also may not offer the player protections, dispute channels or self-exclusion tools that state-regulated operators are required to provide. That is a real difference and worth weighing.

If gambling has stopped being fun

Gambling costs money and most players lose over time. It is not income and it will not fix a financial problem. If you are worried about your own play or someone else's, the National Problem Gambling Helpline is free and confidential 24/7 on 1-800-GAMBLER. Deposit limits, session limits, cooling-off periods and self-exclusion exist on many sites — availability varies offshore, so check what a given operator actually provides before you rely on it.

If you email us about this, you can say as much or as little as you want. We won't send promotional material to anyone who tells us they're stepping away.

Writing to us

1. Email [email protected] with a subject line naming the operator or page.
2. Include the URL of the page and, for a correction, where the better information comes from.
3. Leave out account numbers, ID documents, passwords, private keys and seed phrases — we don't need them and we don't want them.
4. Expect a reply within two business days. Corrections we can verify get actioned faster than partnership enquiries.

Our published information was last checked on Sep 19, 2026, and bonus terms change frequently — if you spot a discrepancy between what we say and what an operator's promotions page says, the operator's page governs, and we'd like to know so we can update ours. Editorial enquiries reach Della Trowbridge and the review team.